1. Introduction

Welcome to Eazy Care ("we," "our," or "us"). We are committed to protecting the privacy of our clients and the data they manage. This Privacy Policy outlines our practices concerning information collected via our website (e.g., through the Enquiry Form) and, most importantly, clarifies the security and handling of data within our desktop OPD management software ("Software").

2. Data Handled by Our Desktop Software

Our OPD management software is a desktop solution. This is a critical distinction.

• Data is Stored Locally: All patient information, records, prescriptions, and other clinic data entered into the Software is stored locally on your clinic's computers or servers.
• You Are the Data Controller: Your clinic is the sole controller of this data. We (Eazy Care) do not host, process, or have access to your patients' personal health information.
• Our Role: We are a software provider, not a data host. Our software empowers you to "manage patient records with unmatched clarity and ease" while keeping you in full control of that data.

3. Information We Collect (Via Website)

When you contact us through our website's "Enquiry Form" or via email/phone, we may collect information you voluntarily provide, such as:

• Hospital/Clinic Name
• Phone Number
• Email Address
• Physical Address
• Your Message/Inquiry

This information is used exclusively to respond to your inquiries, provide support, and send you information about our products and services.

4. Data Security

We take the security of patient data very seriously, which is a core feature of our software.

• Our Commitment: As our FAQ states, "We follow strict data security protocols and conduct thorough quality testing to protect all patient information, ensuring compliance with best practices in healthcare data management."
• Software Security: Our application is built on the secure .NET framework and includes features like "User Access Control" to help you manage data access within your staff.
• Your Responsibility (The Clinic): As the data controller, you are responsible for securing the local hardware, network, and backups where the patient data is stored. We recommend regular backups and appropriate security measures (like firewalls and antivirus software) on the computers running our software.

5. Support and Maintenance

Our team provides "continuous support, including troubleshooting, training, and feature enhancements." In some cases, resolving a technical issue may require our team to access your system remotely.

• This remote access will only be initiated with your explicit, temporary permission.
• Our support staff is trained to maintain strict confidentiality and will only access the parts of the system necessary to diagnose and resolve the issue.

6. Data Sharing and Disclosure

We will never sell, rent, or share your clinic's or patients' data.

Any contact information collected from our website's Enquiry Form is used for internal purposes only and is not sold or rented to third parties.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@eazycare.co.in
• Phone: 70204 37772
• Location: Swargate Pune